1. Introduction
NEXTWAY LOGISTICS ("we," "us," or "our") respects the privacy of individuals who visit our website, submit inquiries, request quotations, or communicate with us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our website and business activities.
- Legal entity: [to be confirmed]
- Registered address: [to be confirmed]
- Privacy contact: support@nextway.delivery
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information, including name, email address, telephone number, and business details.
- Shipment information, including cargo descriptions, origin, destination, weight, dimensions, and shipment references.
- Business correspondence, quotation requests, service inquiries, and customer-support communications.
- Transaction and billing information necessary to administer business relationships.
- Website usage information, such as device information, browser type, pages visited, and technical logs.
- Cookie and analytics information, where applicable and subject to relevant consent requirements.
Please do not submit sensitive personal information unless it is necessary for a specific service and we have an appropriate basis to process it.
3. How we use information
We may use personal information to:
- Respond to inquiries and prepare quotations.
- Assess, coordinate, and administer requested logistics services.
- Communicate about bookings, shipment status, documentation, and service changes.
- Process invoices and manage commercial relationships.
- Operate, maintain, secure, and improve our website and services.
- Prevent fraud, investigate misuse, and protect our legal rights.
- Comply with legal, regulatory, customs, accounting, and recordkeeping obligations.
- Send marketing communications where permitted by applicable law.
We do not use personal information for purposes incompatible with the purposes described here without an appropriate legal basis.
4. Legal grounds for processing
Where required by applicable data-protection law, we rely on an appropriate legal basis for processing personal information. Depending on the circumstances, this may include consent, steps taken at your request, performance of a contract, compliance with a legal obligation, or legitimate interests that do not override applicable rights.
Where processing relies on consent, you may withdraw that consent as permitted by law.
5. Sharing information
We may share relevant information with service providers and other parties where reasonably necessary for our business operations or an agreed shipment.
These parties may include transport carriers, freight agents, warehouses, customs or regulatory service providers, payment processors, IT providers, insurers, professional advisers, and public authorities where legally required.
Information shared should be limited to what is reasonably necessary for the relevant purpose.
We do not sell personal information as a business model. Any additional disclosure or processing will be subject to applicable law.
6. International transfers
Logistics services may involve the transfer of information across borders.
Where personal information is transferred internationally, we will take the measures required by applicable law, which may include appropriate contractual protections, transfer assessments, or other recognized safeguards.
7. Data retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling services, managing disputes, maintaining required business records, and meeting legal obligations.
Retention periods depend on the type of information, the nature of the business relationship, and applicable requirements.
8. Data security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, alteration, or disclosure.
No internet transmission or storage system can be guaranteed to be completely secure. Where required by law, we will respond to relevant data breaches in accordance with applicable obligations.
9. Your rights
Depending on the law applicable to you, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, receive a copy of eligible information, withdraw consent, or lodge a complaint with a relevant authority.
To exercise an applicable right, contact support@nextway.delivery. We may need to verify your identity and may be legally permitted or required to retain certain information.
10. Cookies and analytics
Our website may use essential cookies and, where configured, analytics, personalization, or advertising technologies.
Where required, non-essential cookies will be used only after the appropriate consent has been obtained. See our Cookie Policy for further details.
11. Third-party websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. We encourage users to review those policies before providing personal information.
12. Children's privacy
Our website and services are intended for business and general adult use. We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in our operations, technologies, or legal obligations. The updated version will be published on this page with a revised date where appropriate.
14. Contact
For privacy-related questions or requests:
- [to be confirmed]
- [to be confirmed]
- support@nextway.delivery