1. Booking confirmation
A booking is considered confirmed only when accepted in accordance with the company's stated booking process.
A quotation request or preliminary inquiry does not itself constitute a confirmed booking.
2. Cancellation requests
Customers who wish to cancel a booking should notify support@nextway.delivery as soon as possible and provide the relevant reference number.
The cancellation process, applicable deadlines, and any charges depend on the accepted quotation, service agreement, carrier conditions, and the stage the shipment has reached.
3. Changes to bookings
Changes to origin, destination, cargo details, timing, or service requirements are subject to feasibility and approval.
Changes may affect the price, transit estimate, documentation, or availability of the service.
4. Refunds
Refund eligibility depends on the service purchased, payments already made, costs incurred, applicable third-party charges, and the contractual terms.
Where a refund is due, the company will explain the applicable process and expected timeframe in accordance with the agreement and law.
5. Services already performed
Charges for services already performed or third-party costs already incurred may be treated differently from unperformed services, subject to the contract and applicable consumer or commercial law.
6. Delays and service disruptions
A delay does not automatically entitle a customer to a refund unless the applicable contract or law provides otherwise.
Customers should contact the service team to discuss the specific shipment and available remedies.
7. How to request assistance
Send your request to support@nextway.delivery with your booking reference, requested change or cancellation, and relevant supporting information.