Frequently Asked Questions
Answers to the questions we hear most about services, pricing, documentation and tracking.
Services and bookings
What services does NEXTWAY LOGISTICS provide?
Our confirmed service offering is listed on our Services page. Availability depends on the shipment requirements, requested route, cargo characteristics, and service arrangements.
How do I request a quotation?
Complete our Request a Quote form with the shipment details available to you. Our team will review your inquiry and contact you about the proposed service or any additional information required.
What information is required for a quote?
We generally need the origin, destination, cargo description, weight, dimensions or volume where applicable, desired timeline, and your contact information. Additional requirements depend on the service.
Can I arrange recurring shipments?
Businesses with regular logistics requirements can contact us to discuss shipment frequency, routes, expected volumes, service needs, and commercial arrangements.
Do you handle international shipments?
International service availability depends on the routes and services currently supported. Contact us with the origin and destination so we can assess the requirement.
Pricing and payments
How is shipping priced?
Pricing may depend on transport mode, route, shipment weight and dimensions, cargo characteristics, timing, handling requirements, and applicable third-party or regulatory charges.
Are customs duties and taxes included in the quotation?
Only charges expressly included in the quotation should be treated as included. Customs duties, taxes, brokerage, storage, inspection, and other charges may be additional depending on the agreed service and applicable rules.
When must I pay?
Payment terms, deposits, due dates, and accepted payment methods will be stated in the quotation, invoice, or applicable service agreement.
Cargo and documentation
What goods can you transport?
Cargo acceptance depends on the selected service, carrier requirements, applicable laws, and any restrictions affecting the goods. Disclose the nature of the cargo before booking.
What documents will I need?
Requirements vary by route, cargo, transport mode, and destination. Relevant documents may include commercial invoices, packing lists, transport documents, permits, certificates, or customs documentation.
Can I change a booking after confirmation?
Contact us as soon as possible. Changes depend on the shipment's status, carrier rules, availability, additional costs, and the terms of your booking.
Tracking and delivery
How can I track my shipment?
Use the Track a Shipment page if tracking is available for your shipment. Otherwise, contact the team managing your booking.
What if my shipment is delayed?
Contact us using your shipment reference number. We will review the information available and communicate any relevant updates we can confirm.
What should I do if cargo arrives damaged or is missing?
Notify the relevant contact promptly, retain the packaging and supporting documents where possible, take photographs, and submit written notice in accordance with your shipment terms and applicable deadlines.
How do I contact customer support?
Email support@nextway.delivery or use the contact form on our website.